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Once you get that result, your account is locked unless you contact us.If you would email us at [email protected] the email address associated with that account, I'd be happy to investigate and see if I can unlock that for you.Sorry if I sound crazy here but I don't want to date a girl who can't even legally drink.Customer service then told me to try retaking the personality quiz, which was almost insulting.
They hold no responsibility for anything on their site. KEEP YOUR MONEY AND DON'T WASTE IT ON THIS SITE!!!!
I contacted customer service to see why this was happening and all they could tell me was to "try increasing my distance to 60 miles and change my age range to 22-34".
I'm sorry, but 60 miles is an extremely far distance to possibly drive ONE WAY just to go on a date with someone. I understand that maybe SOME people would be willing to do that, but for that to be the recommendation as to why I'm getting ZERO matches sent to me is ridiculous. Again, with my settings of 24-32 I'm already being sent 22-34 year olds, so expanding my base range would show me 20-36 year olds.
(I confess I didn't read all the fine print as I couldn't imagine customer service not taking care of customer satisfaction.) If they were confident in their service they would give refunds if people found them to be unsatisfactory.
It makes no sense that they would force you to stay in the agreement for a year if you come off their site, wish not to be presented further and not return unused funds.
This does not reflect on you personally or your chances of finding a happy relationship. We wish you the best in finding a great relationship." So they brag about having this awesome, scientifically-based algorithm, I spend lots of time answering very personal questions about myself, and then I get that result. I logged onto my account tonight for the first time in three years, and, sure enough, they won't even let me retake the quiz.